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Cancellation Policy

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Effective Date: 17 September, 2024

At WebSparkPro, we strive to provide flexible and client-friendly service options. We understand that circumstances may change, and you may need to cancel your service or project. Please review our cancellation policy below to understand how we handle such requests.

1. Service Cancellation by Client

You may cancel your project or service with WebSparkPro at any time by notifying us via the following contact details:

Upon receiving your cancellation request, we will process it in accordance with the following conditions:

a. Before Work Has Started:

  • If you cancel before work on your project or service has commenced, you will receive a full refund of any payment made, excluding any non-refundable deposits (if applicable).

b. After Work Has Started:

  • If you cancel after the project or service has begun, you will be responsible for paying for the portion of work completed up to the date of cancellation.
  • Prorated Refund: We may issue a partial refund based on the stage of project completion. The exact amount will depend on the scope of work already completed.
  • Any non-refundable deposits agreed upon during the initial contract will be deducted from the refund amount.

c. Completed Services:

  • Once a service or project has been completed and delivered to you, cancellations are no longer possible. No refunds will be issued after final approval.

2. Service Cancellation by WebSparkPro

WebSparkPro reserves the right to cancel any project or service under the following circumstances:

  • Client Breach of Agreement: If the client violates any terms of the agreement, including but not limited to payment terms, WebSparkPro reserves the right to cancel the service without issuing a refund.
  • Force Majeure: If unforeseen events such as natural disasters, technical failures, or other force majeure events occur that prevent us from delivering the service, WebSparkPro will attempt to notify you and provide options for rescheduling or partial refunds.

In cases where we initiate the cancellation, we will provide a full refund for services not yet rendered.

3. How to Cancel

To cancel a service, please contact us through the following methods:

Provide the following details when requesting cancellation:

  • Your name
  • Project or service reference
  • Reason for cancellation
  • Preferred outcome (e.g., refund request, service modification)

4. Refund Processing for Cancellations

If eligible for a refund after cancellation, the funds will be processed and returned to the original payment method within 5-10 business days. The exact time frame may vary depending on your payment provider or bank.

5. Non-Refundable Services

Certain services may be non-refundable or partially refundable based on the terms agreed upon in your contract. Please review your specific agreement to understand these terms before requesting cancellation.

6. Changes to This Cancellation Policy

WebSparkPro reserves the right to update or modify this cancellation policy at any time. Changes will take effect immediately upon posting on our website.

7. Contact Information

If you have any questions or concerns regarding this cancellation policy, feel free to contact us: